Every review, every platform, distilled into what to fix
You don't need to read 3,000 reviews to know what your customers think. SeoNexus aggregates sentiment, extracts topics, tracks star trends per location, and tells you the one operational fix that will move ratings the most.
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Your reviews are a customer research goldmine you're ignoring
Buried in every stack of reviews is the exact feedback your customer discovery team spent thousands to try to get. What people love. What frustrates them. The word they use for your competitor's advantage. Reading them is impossible at scale. Reading them is unnecessary — the patterns are already there.
Outcomes, not just outputs.
Know exactly what to fix operationally
‘Wait time’ keeps showing up in your 3-star reviews across your Miami stores? That's the fix worth prioritizing this month.
Compare locations by what matters
See which stores your customers love and hate for what specifically — food, service, cleanliness, parking, staff, price.
Catch operational issues before revenue drops
A spike in ‘rude staff’ mentions at one location leads a rating drop by 2 weeks. Alerts fire on the leading indicator.
Prove ROI when you fix something
Fix the hot-water issue at your gym → watch ‘cold shower’ mentions drop and star average climb. Trended for you.
Every capability you need — nothing you don't.
Aggregated sentiment
Every review scored positive / neutral / negative. Rolled up by location, platform, and time.
AI topic extraction
‘Staff’, ‘wait time’, ‘cleanliness’, ‘price’ — automatically detected topics with sentiment per topic.
Star & topic trend charts
Watch star average and topic-mention volume trend over any time window per location.
Cross-location comparison
Rank stores by star rating, topic sentiment, or review velocity. Great for regional managers.
Anomaly detection
AI flags unusual patterns — a sudden spike in negative mentions of a specific topic — before humans would notice.
Keyword & competitor context
See the words customers use for your competitor's edge — often the exact phrases you should reflect in your GBP.
Live inside your workspace in minutes.
Connect your platforms
Google, Yelp, Facebook, and 9 more. One-click OAuth per source.
AI reads every review
Sentiment, topic, and keyword extraction runs on ingest — historical reviews included.
Get insight cards, not spreadsheets
‘Wait time is your #1 negative topic across 4 locations.’ ‘Cleanliness sentiment up 22% at Store 12.’
Ship fixes, watch trends
Trend charts confirm your operational changes are landing.
Answers before you ask.
How is this different from just reading my reviews?
Reading reviews works up to about 100 total. Past that, you can't hold the patterns in your head. AI review insights aggregate 10,000 reviews into: what topics come up, how customers feel about each topic, which locations perform best and worst on which dimensions, and what's trending up or down. It's the difference between anecdote and evidence.
Which review platforms are analyzed?
Google, Yelp, Facebook, TripAdvisor, Trustpilot, BBB, Angi, and 5 more — 12 platforms total. Analysis runs the same way on all of them so you can compare.
How accurate is the AI topic extraction?
The models are tuned per business category (restaurant, dental, home services, etc.), so topics are relevant to your industry. On evaluation datasets we see 90%+ topic-tagging accuracy vs. human labels. Every insight is drilldown-able to the source reviews so you can verify.
Can I get alerts when sentiment shifts?
Yes. Set thresholds per location or topic. Example: alert me if ‘wait time’ negative mentions grow 30% week-over-week at any location.
Does this work with historical reviews too?
Yes. On connect we backfill every historical review the platform exposes. Trends over 12+ months are typical.
Better together.
GBP review AI auto-reply
Google measures response time. Customers judge you by it. AI auto-reply drafts a thoughtful, brand-voice response to every review the second it lands — you approve, or let SeoNexus publish automatically per your rules.
Learn moreGoogle AI review QR code
Most happy customers never leave a review — they open Google, meet a blank box, and give up. Put a QR standee on your counter: they scan, a review is written from your own Google profile, they edit it if they want, copy it, and post. Scan. Generate. Review. Grow.
Learn moreGBP performance insights
GBP's built-in insights are stuck in the past week and buried three menus deep. SeoNexus pulls the full Performance API into one dashboard — views, calls, direction clicks, top search terms, and trend deltas — for every location you manage.
Learn moreReady to try Review insights?
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